12-06-2012 07:57 PM
I have had my 9900 for just over a year after upgrade from a 9000. I loved the phone until two weeks ago I did a upgrade to Blackberry Appworld. Once the upgrade completed it asked for a restart and then the phone became a brick. It would not restart and the red light just flashes. After contacting support and following suggestions to try and make the phone connect to the desktop software without success I took the phone back to Rogers who sent it away to the repair shop. The result... not able to be repaired. Somehow this is now the customers problem because something that no one can identify went wrong with the software upgrade process. No support from Blackberry just what Rogers has to offer which is that I can do an early upgrade to another phone for more money. Very sad really. Anyone have any suggestions?
12-06-2012 08:32 PM
12-07-2012 01:07 PM
Same problem with my 9900, just 13 months. Mine worked flawlessly and suddenly I get the led blinking, one blink (pause) three quick blinks. It looks like it's some kind trouble code. It was sent in to the recommended repair shop and came back unrepairable. How can a phone that has not been messed with, dropped or abused in any way suddenly become "unrepairable" I have tried every suggestion several times to get it working but have had zero luck. I think Rim should be addressing this issue.