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ReggieT
Posts: 3
Registered: ‎11-13-2012
My Device: Bold 9900
My Carrier: Rogers

9900 won't reboot after software update

Hi,

Last night I setup my phone to perform the new software update as I went to bed so that it would do it overnight. This morning? App error 602 and 603 with a white screen of death. When I turn the phone on it says backing up data (which I'm pretty sure it did completely last night), and it does not go progress... almost like there is no data to backup. I can't restore to factory defaults and I can't connect to the Desktop Manager for any period of time. I can't think of anything that I could do unless there was a way to restore the phone to factory defaults without the phone being turned on. Any suggestions at all? Thanks

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BlackBerry Technical Advisor (Retired)
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: 9900 won't reboot after software update

Hey ReggieT,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB23951

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


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