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New Member
Mbartoszek
Posts: 3
Registered: ‎02-02-2013
My Device: Bold 9930

9930 delayed email

Hi -- I have a 9930 on Verizon. I have had the phone for several months without issues and have owned bb's going back to the monochrome screen days. I have only one email account on my BB and it is for my work email that is hosted by a third party service on an Imap server. My emails have always arrived within a minute or two of arrival on the host email server, however over the last week I have been experiencing substantial delays in receiving messages. Sometimes it is 15 minutes or so, but other times it can be over an hour, then I will receive a bunch of mails all at once. I have reregistered my bb with the network, deleted and reinstalled service books, done numerous hard reboots. My email is being received fine by the Imap server and is delivered very quickly t o my email client when I run outlook. My coined tigon settings all look good and I haven't changed anything or installed anything new since the problem started. Could it be some sort of communication issue between the file server and the BB server? Has BB recently changed polling intervals? This is making me crazy so I would greatly appreciate any help. Thanks!
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New Member
Mbartoszek
Posts: 3
Registered: ‎02-02-2013
My Device: Bold 9930

Re: 9930 delayed email

Sir ry for the typo above in the fourth line from the end. It should say connection settings.
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New Member
Mbartoszek
Posts: 3
Registered: ‎02-02-2013
My Device: Bold 9930

Re: 9930 delayed email

Anybody???
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New Contributor
goldfinch
Posts: 2
Registered: ‎04-26-2013
My Device: Bold 9650

Re: 9930 delayed email

Did you ever find a solution? My 9650 Bold just started doing this - three days this week, emails to phone were delayed by at least 4 hours(!!) each day.  As with original post, emails arrived promptly to both my ISP site and also thru Outlook Express.  Somebody - Help!

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Hall of Famer II
sdgardne
Posts: 48,564
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: 9930 delayed email

Hi and Welcome to the Community!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS configuration for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
goldfinch
Posts: 2
Registered: ‎04-26-2013
My Device: Bold 9650

Re: 9930 delayed email

Thank you so much!  I'll try the steps you've provided and if I feel uncomfortable with any, I have printed the various KB instructions and can take this info to Verizon store. (they often say they don't know much about the Blackberry)  I don't know what CMIME or BIS are but will find out.  Also, I suppose I should try to find out what my BB pin # is.  Thank you again for your time and gerat help!!

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Hall of Famer II
sdgardne
Posts: 48,564
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: 9930 delayed email


goldfinch wrote:

I have printed the various KB instructions and can take this info to Verizon store. (they often say they don't know much about the Blackberry)


That is actually rather common...the carriers typically have a central call center where they house their specialists, especially for BlackBerry. They can be better reached via telephone.


goldfinch wrote:

I don't know what CMIME


It is merely the notation for the Service Book that enables the email service for a particular email account. If the Service Book becomes corrupted, then deleting it (on the BB) and regenerating it (from the carrier network) can cure problems.


goldfinch wrote:

I don't know what BIS


BIS is BlackBerry Internet Service...the data service you pay VZW for, that enables the BB-proprietary services of email, BBM, BB Protect, etc.


goldfinch wrote:

Also, I suppose I should try to find out what my BB pin # is.


KB19117 How to access the Help Me! screen on the BlackBerry Smartphone


goldfinch wrote:

Thank you again for your time and gerat help!!


You are most welcome...good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.