07-22-2013 06:02 AM
i have very very big problem
i receive from USA the wonderful 9930 he was lock ( to version wirless ) and i unlocked it and he was perfect for me until the last update .
when i was recive the update every thing was fine after 2 days when i made a reboot he strats and freeze on the screen on "version wirless "
from then my life was change
i tried to downgarde - it didn't work
i tried to safe mode - he didnt let to do any thing
i tried every thing ( i think ) that wrote in the forum
i dont know what to do
thank u very much
07-25-2013 01:58 PM
Welcome to the support community!
What happened when you tried to downgrade your software? Were you unable to complete the software reload or did it complete but not resolve the issue?
I suggest trying to start a BlackBerry Device Software reload without your battery inserted. For further steps, please see the following KB articles:
For Windows : "How to force the detection of the BlackBerry smartphone using Application Loader" http://bbry.lv/IAfXWd
For Mac: "Unable to application load a BlackBerry smartphone showing JVM 507 or JVM 513 using BlackBerry Desktop Software" http://bbry.lv/J0V8BH
Please note that this process will remove all data from your BlackBerry Bold 9930 smartphone. Since it is not able to start completely, you will not be able to backup your data first. If you have a previously taken backup file, you may be able to restore your data from that backup.
Please let me know how you get on.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click Solution? for posts that have solved your issue(s)!
07-25-2013 02:09 PM