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New Contributor
Posts: 3
Registered: ‎11-08-2012
My Device: Blackberry 9930

9930 screen going crazy when outdoors, in sunlight or even in shade

I've used my BB in the sun with no problems until about 2 weeks ago when it suddenly started acting up.  Now I can't use it at all outdoors unless it's really cloudy or at night!  In the sunlight, or even in the shade of my body or hand the screen will just scroll like crazy up and down and I can't control it with either touching the screen or the track pad.  

 

I'm guessing I'm going to have to take it in to verizon and get it replaced?  Or is this a software issue?  I've not done any upgrades in well over a month.

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: 9930 screen going crazy when outdoors, in sunlight or even in shade

It appears it's a software issue (in my opinion, at least).  Let's try a battery pull to see if that solves the problem.  Remove your battery while your phone is powered on then replace it.

 

 

Let us know if that helps you.  :smileyhappy:


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New Contributor
Posts: 3
Registered: ‎11-08-2012
My Device: Blackberry 9930

Re: 9930 screen going crazy when outdoors, in sunlight or even in shade

Tried that (battery pull/reboot) again just now, no effect at all.