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a7mad0
Posts: 1
Registered: ‎03-12-2013
My Device: bold 9700

A problem in system

[ Edited ]

I have a problem in my bold 9700

 

the problem is the system it is stopped and didn't move . I should to open the cam of the mobile to I can open bbm or twitter or any thing , and  same times I need to put my mobile in charge to open lock . I did a format but the problem didn't change 

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Retired
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: A problem in system

Hello a7mad0

 

Welcome to the forums. 

 

In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo

Thank you

-SR

 

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