05-28-2013 02:06 PM
Okay, like a lot of people I have a problem with my Bold 9900 battery seeming to lose all its charge when it gets to about 50%. Suddenly the phone starts to flash and the battery icon goes red. Checking the status the software says the battery is at about 8%. It's been doing this since about Saturday morning.
However, if I do either a soft or hard reset, the software shows the battery is about 55%. But it's not long before it then does the same problem of showing a low charge with red icon & flashing.
The OS is 220.127.116.114 Bundle 2061, Platform 18.104.22.1682,
Could it be that I just need to reinstall the OS and, if so, how do I go about doing that?
Solved! Go to Solution.
05-28-2013 05:09 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then please try this sequence"
The results of this will indicate if it's your BB or your battery that has the problem.
If the result is that your BB has the problem (e.g., your battery works fine in the other BB, yet your BB continues to present this problem with the other "known good" battery), then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Good luck and let us know!
05-29-2013 06:19 AM
Thanks for the advice, trying Safe Mode now.
[THINGS HAPPENED WHILE TYPING THIS]
Within a couple of minutes of going into Safe Mode the problem reoccurred.
I am now fully charging the phone in Safe Mode and will see what happens.
The problem for me is, if it does persist, I don't know anyone else with a Bold 9900 that I could borrow for a few hours to test my battery.
I may have to purchase a new battery and see if that makes a difference.
I thought back to the last few days and haven't installed any new apps, themes etc. But interestingly enough, something unusal did happen: because I forgot to put the phone on charge overnight the next morning (Saturday) it was it was showing the red icon. When I plugged it in, even after an hour it didn't show any change in the charge. So I did a soft reset and then, when it came back on it showed it had a significant amount of power and it didn't take long to finish charging. But it's been since this point I've been having problems. I've tried both soft and hard resets, but neither have made a difference.
05-29-2013 09:29 AM