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sfirzli
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sfirzli
Posts: 2
Registered: 09-15-2009

After a restart, Gmail blacks out for an hour and doesn't download all messages

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09-15-2009 03:28 PM

Hi,

 

I'm new to the BB world so please bare with me! 

 

I have an MS Outlook via exchange (work) email and a Gmail email on my BB Bold 9000. When ever I restart it, I normally get all the outlook/work emails that came in during the restart process and after, within 15 mins. However with the Gmail something wierd happens. I get no email for like an hour, and then all of a sudden I receive like the last 1 email. When I open Gmail from the web I find other unread emails that the BB never downloaded between the time of the restart and the time the BB decided to start downloading normally again (I call it the "blackout").

 

My question is, how do you stop this and is there a way to retrieve those other new emails? The funny thing is I can send emails from my gamil account normally during this "blackout" time. But the recievin, no way!

 

Thanks for your help,

S

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Guru III
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sdgardne
Posts: 26,694
Registered: 11-28-2008
My Carrier: AT&T

Re: After a restart, Gmail blacks out for an hour and doesn't download all messages

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09-15-2009 04:13 PM

Hi and Welcome to the Forums!

 

Is GMail integrated via BIS? If so, I'd suggest completely deleting and re-creating the BIS conduit for GMail. Also, while it is not configured in BIS, check inside of GMail as to which method of external integration you have active (POP or IMAP)...use the one that provides you with the results you desire.

 

If GMail is coming to you via the GMail add-on app, then there's nothing we can do...but I agree that it should not act that way (mine doesn't...it keeps a full replica of my GMail mailbox on my BB).

 

Good luck and let us know!


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