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BlackBerry® Bold™

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JSanders
Posts: 85,729
Likes: 23,109
Solutions: 5,957
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: All incoming calls are from UNKNOWN NUMBER

It will when you set the Smart Dialing correctly




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Contributor
jennifertoo
Posts: 10
Registered: ‎12-04-2008
My Device: Not Specified

Re: All incoming calls are from UNKNOWN NUMBER

I checked the smart dialling settings against my husband's phone - we live in same area - and our settings are the same. But his works, mine doesn't. Very frustrating... 
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Contributor
dougd
Posts: 25
Registered: ‎12-07-2008
My Device: Not Specified

Re: All incoming calls are from UNKNOWN NUMBER

I ahve set up the phone as indicated and I still get "unknown number" for all incoming calls.  I have downloaded/sync'd my contacts from Outlook 2003.  Could there be something in Outlook that is causing the problem?

 

Doug

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JSanders
Posts: 85,729
Likes: 23,109
Solutions: 5,957
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: All incoming calls are from UNKNOWN NUMBER

doug, you never answered

2) Options > Security > General Settings > Content Protection Include Contacts = No.




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Contributor
dougd
Posts: 25
Registered: ‎12-07-2008
My Device: Not Specified

Re: All incoming calls are from UNKNOWN NUMBER

The phone is set up as you indicated.  Finally found the last step, set it to "no", but I still get all of my calls indicating "unknown caller".  Once the call is answered, the information comes up as to who is calling with name and number, which I assume is coming from the contacts folder on the BB.

 

Doug

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JSanders
Posts: 85,729
Likes: 23,109
Solutions: 5,957
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: All incoming calls are from UNKNOWN NUMBER

So, now that you have found and fixed that, With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.

 

Test again.




1. If any post helps you please click the Like Button below the post(s) that helped you.
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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Contributor
dougd
Posts: 25
Registered: ‎12-07-2008
My Device: Not Specified

Re: All incoming calls are from UNKNOWN NUMBER

Tried that.  No luck.  Still get the unknown number message on the screen.

 

Doug

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Contributor
jennifertoo
Posts: 10
Registered: ‎12-04-2008
My Device: Not Specified

Re: All incoming calls are from UNKNOWN NUMBER

I managed to fix it. It is not a phone problem , it is a carrier problem. You need to phone your carrier and report the problem. I did that and after they tweaked something in my account settings it worked. 

 

 

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New Member
laval
Posts: 1
Registered: ‎09-21-2009
My Device: Not Specified

Re: All incoming calls are from UNKNOWN NUMBER

Do you need to subscribe to caller ID to solve this problem? I really only care about the numbers in my address book showing up, so I don't want to pay the $5 a month for caller ID.
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Visitor
Steve88Collins
Posts: 1
Registered: ‎04-19-2010
My Device: Bold 9700

Re: All incoming calls are from UNKNOWN NUMBER

The problem for me was that I did not have a subscription for the Caller ID service. I called my carrier and once this service was activated (it is not free), I could then see the names for incoming calls of callers recorded in my Contacts.

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