Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
New Contributor
JediDJ
Posts: 2
Registered: ‎11-17-2008
My Device: Not Specified
Accepted Solution

Always an unread email on my home screen (BB Bold)

I have set up my email accounts, everything work perfectly. But...

A few days later, I found that there is always an unread message (email) icon showing on my screen.

Even though I have read every emails and there is NO unread email  or

Even though I delete every email

Even though I delete all my service books

There is Always one unread email icon on my home screen

So now I have to do math every time, 5 unread means 4, and so on...

Anyone can help?

Thank you very much!! 

Please use plain text.
Contributor
Harry_fine
Posts: 10
Registered: ‎11-17-2008
My Device: Not Specified

Re: Always an unread email on my home screen (BB Bold)

I suspect there is a message in your Blackberry Messages folder, which gets system messages.  You may have it hidden.  This folder is a different folder than your account folder.  Un-hide it, remove the message, and then hide it again.

 

You were saying something about removing service books.  Don't do that.

 

Harry

Please use plain text.
New Contributor
JediDJ
Posts: 2
Registered: ‎11-17-2008
My Device: Not Specified

Re: Always an unread email on my home screen (BB Bold)

I have check all the hidden folders, but there is no unread mail in it.

Last time I though I found it, I even remove the  all the mails or all the service books and re-activate them.

but still one message remains unread :smileysad: 

Please use plain text.
Forums Veteran III
urumilton
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: Always an unread email on my home screen (BB Bold)

can you check if you have a saved message, menu, applications, saved messages.
--------------------------------------------------------------------------------
If I help you with any inquire, thank you for click kudos in my post.
If your issue has been solved, please mark the post was solved.
Please use plain text.
New Contributor
kelvinhard
Posts: 3
Registered: ‎11-18-2008
My Device: Not Specified

Re: Always an unread email on my home screen (BB Bold)

I have had the same problem. I do not know the cause, but a 'battery out' re-set usually cures it.
Please use plain text.
Contributor
RonAnnArbor
Posts: 55
Registered: ‎10-02-2008
My Device: Not Specified

Re: Always an unread email on my home screen (BB Bold)

You will also get that icon if you have an SMS text message waiting. You might not use the text message feature, but ATT  and other networks often send out text messages telling you about some service or other they would want you to waste money on. Check your SMS folder as well.
Please use plain text.
New Member
tobir
Posts: 3
Registered: ‎12-03-2008
My Device: Not Specified

Re: Always an unread email on my home screen (BB Bold)

Hi! i have had my bb bold for about 2 months and it worked ok so far. since i upgraded my device software online yesterday night, i have this "2 unread email messages" on my home screen and i can't get them away. I deleted all mails on my bold, i went through all mails on my original mail server to check if any were marked unread, and i reconciled all mail accounts i have on my bb a couple of times. doesnt seem to work. battery out doesnt work either. no stored messages on the device either, no RSS feeds waiting to be read, nothing...

 

 

any suggestions? it's a shame the device has these bugs, for the rest its working well....

 

thanks for any help!!!!! best, tobir

Please use plain text.
Forums Veteran III
urumilton
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: Always an unread email on my home screen (BB Bold)

can you check if you have a saved message, menu, applications, saved messages, if this not solve your problem, you can delete the accounts and install its again.
--------------------------------------------------------------------------------
If I help you with any inquire, thank you for click kudos in my post.
If your issue has been solved, please mark the post was solved.
Please use plain text.
New Member
tobir
Posts: 3
Registered: ‎12-03-2008
My Device: Not Specified

Re: Always an unread email on my home screen (BB Bold)

ptthanks for your prompt answer, but that doesn't help either. i just deleted my 3 email accounts from the blackberry site of my provider and they disappeared on my phone, but i still have those 2 stupid unread messages on my home screen. perhaps i should contact blackberry directly and see for support with them...really annoying!
Please use plain text.
Forums Veteran III
urumilton
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: Always an unread email on my home screen (BB Bold)

you check the sms messages?
--------------------------------------------------------------------------------
If I help you with any inquire, thank you for click kudos in my post.
If your issue has been solved, please mark the post was solved.
Please use plain text.