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New Member
waverly4
Posts: 1
Registered: ‎04-04-2012
My Carrier: Verizon

Annoying Music on Bluetooth Headset - Bold 9650

After six months with no issues, my bluetooth earpiece now plays an annoying tune when paired with my Bold 9650.  I have swapped out earpieces and still have the tune on an endless loop.  Any ideas on how I can get the music to stop so I can use my bluetooth earpiece?

 

Thanks.

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Administrator (Retired)
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008

Re: Annoying Music on Bluetooth Headset - Bold 9650

Hello waverly4

 

Welcome to the forums. 

 

If you have swapped out ear pieces and are having the same issue then it would appear to be an issue with the BlackBerry® smartphone not the ear piece. 

 

In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo



-SR

 

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