04-06-2013 03:15 PM
I downloaded a pattern lock screen app on my phone. My phone froze so I pulled the battery out to reset. When I restarted my phone the app came up. Now I had disabled this app a longtime ago but for some reason now it working again. How the hell can I reset my phone because I can't even intentionally enter my unlock code due to the fact the app is requesting the pattern first!
04-06-2013 03:26 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, it should bypass the pattern lock app.
Good luck and let us know!