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BlackBerry® Bold™

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Perfectibilist
Posts: 1
Registered: ‎04-06-2013
My Carrier: Verizon

App Locked Me Out!

I downloaded a pattern lock screen app on my phone. My phone froze so I pulled the battery out to reset. When I restarted my phone the app came up. Now I had disabled this app a longtime ago but for some reason now it working again. How the hell can I reset my phone because I can't even intentionally enter my unlock code due to the fact the app is requesting the pattern first!

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Hall of Famer II
sdgardne
Posts: 46,024
Registered: ‎11-28-2008
My Carrier: TMobile USA

Re: App Locked Me Out!

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, it should bypass the pattern lock app.


Good luck and let us know!


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