11-29-2012 05:12 PM
I have a problem with the device
Machine never went back
I have the contacts
What can I do to do to save the contacts
The problem is "app error 523"
Software version 5.0 package 1149
Last Backup : Never Backup
I hope that you can help me
11-29-2012 05:30 PM
Hi and Welcome to the Community!
Here is a KB that discusses that error:
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Sadly, with that error, it is highly likely that your data has already been wiped from your BB, so nothing on your BB can be used as the source of recovery. There are many FREE methods that RIM provides to backup and protect the priceless data contained on a BB, but like insurance, they are not a reactive thing to attempt...
Good luck and let us know!