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BlackBerry® Bold™

New Member
Posts: 1
Registered: ‎11-29-2012
My Device: Blackberry Bold 9700
My Carrier: pelephone

App error 523

I have a problem with the device
Machine never went back
I have the contacts
What can I do to do to save the contacts
The problem is "app error 523"
Software version 5.0 package 1149
Last Backup : Never Backup
I hope that you can help me

Hall of Famer II
Posts: 51,376
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (, Playbook (
My Carrier: TMobile USA

Re: App error 523

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB24395 "Error 523", "App Error 523", or "JVM 523" appears on the BlackBerry smartphone

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.


Sadly, with that error, it is highly likely that your data has already been wiped from your BB, so nothing on your BB can be used as the source of recovery. There are many FREE methods that RIM provides to backup and protect the priceless data contained on a BB, but like insurance, they are not a reactive thing to attempt...

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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