10-26-2013 12:56 PM
Since doing a backup and update on my BB 9900 Bold Thursday 24 October, I received the following message:
Uncaught exception: net.rim.device.api.i18n.Missing resourceException
I cannot turn off the phone or even do a hard restart. I have to take the battery out. Vodafone cannot even capture any data on the Sim card using Redbox and apparently there is nothing on there now. The backup went smoothly. This only started when I started to do the Update and it stopped three quarters of the way through. No warning given. Error messages now appear when I connect the phone to Desktop Manager. It will not let me backup again, reinstall software.
The screen is white with lots of writing and the above message. After a few minutes the screen will change to App error 606 reset. This is a constant loop.
I have read all the messages and suggested fixes on the Support forums. I've applied these where I can. Now at a level of desparation as I cannot access any of my contacts, make calls, receive calls. Nothing. The phone is useless.
No one can seem to give me the help I need to rectify. I have always backed up my phone and updated when prompted with no problem. This time is has caused massive headaches.
I need my phone for my business and personal use.
PLEASE can someone help me.
Solved! Go to Solution.
10-26-2013 03:35 PM
Take a look at
If it were me I might boot in safe mode, do a full backup, then do a security wipe (selecting option to delete third party apps), then test. If the error is resolved, then selectively restore just data (not settings) and then add only the necessary apps. Test. Then add the discerionary apps.
If that doesn't work, I would then do a clean reinstall of the OS.
10-28-2013 02:43 PM
10-28-2013 03:50 PM
11-03-2013 06:40 AM
Same thing happened to me around the same date---haven't been able to use my device since. Still looking for a fix.
12-14-2013 01:41 PM
This morning my Blackberry ticket INC000027204430 was resolved and closed (HH-9900-v18.104.22.1684-Bell-smartphone doesn't work after update).
Thanks to the tenacity, dedication and patience of the BlackBerry Customer Support team (1-877-255-2377) and my service provider (carrier) Bell Mobility---software issue resolved, device is now running like new again!
Outstanding troubleshooting effort and customer care by all over the past weeks!