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BlackBerry® Bold™

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New Contributor
Posts: 3
Registered: ‎11-19-2008
My Device: Not Specified

Attachment type can not be viewed on device

I am unable to view any attachment that is a .doc, txt, pdf, xls, ppt file...any suggestions?
Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Attachment type can not be viewed on device

Are on BES?? If yes then contact with your BES admin.

 

If you're a BIS user then have a hard reset by pulling the battery out for 30sec and replace it again.

tanzim                                                                                  
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New Contributor
Posts: 3
Registered: ‎11-19-2008
My Device: Not Specified

Re: Attachment type can not be viewed on device

[ Edited ]

I am not on BES and am using Desktop Redirect...I have a  Bold with DocsToGo but it wont read any files...

 

I tried the reset and it did not work.

 

 

Message Edited by ponderalake on 11-19-2008 11:25 PM
Posts: 89,292
Likes: 23,765
Solutions: 6,118
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Attachment type can not be viewed on device

Just what does happen when you recieve an email with, say, a doc file. You click open attachment, and?




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Guru I
Posts: 18,479
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.1.2582; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Attachment type can not be viewed on device

Make sure you register Docs To Go, as well.
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New Contributor
Posts: 3
Registered: ‎11-19-2008
My Device: Not Specified

Re: Attachment type can not be viewed on device

When i try to open an attachment it says...

 

"this attachment type can not be viewed on your device"

 

Oddly enough, i have discovered

it is only on emails with attachments sent to my work email (recieved on my Bold via Desktop Redirect)

 

Emails with attachments sent to yahoo or gmail accounts open as they should.

 

Also, these attachemtns wont "forward".  

 

Odd to me...