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New Contributor
didiercauberghe
Posts: 14
Registered: ‎10-16-2008
My Device: Not Specified

Attachment wont open

Hello,

 

When i recieve e-mail with attachments i am unable to open them.

 

Always the message that it is not possible to open this message on this Machine.

 

I can not open ppt, Pdf , jpg,......

 

What can be wrong , if it is no possible to open a attachement what can you do with e-mail.

 

Thanks

 

DCA

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Contributor
jb1052
Posts: 19
Registered: ‎04-24-2008
My Device: Bold 9000

Re: Attachment wont open

Try this.....open Blackberry DTM - Application Loader - Add / Remove Programs....check to see if Blackberry Attachment Service is "checked".....if NOT add it.  Hope this heps!
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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Attachment wont open

[ Edited ]

Hi and welcome to the forums,

You may want to try this first:

 

Pull the battery while the device is ON, replace after a minute,

Let the device reboot 1-3 min, see if the problem is fixed

Please let me know!

Thanks

 

 

If you need more information, please ask!I

f not, please resolve the post using the options by the kudos’ star.

Just check the post that had your answer!

Thanks 

 

Message Edited by Bifocals on 10-16-2008 11:31 PM
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

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New Contributor
didiercauberghe
Posts: 14
Registered: ‎10-16-2008
My Device: Not Specified

Re: Attachment wont open

Hello,

 

 

Removing the battery does not solve my problem.

 

I am unable to open any attachment   So nothing in ppt, jpg ,.......

 

I dont understand

 

I am new with blackberry

 

Thanks

 

 

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Attachment wont open

One more quick one:

 

Go to OPTIONS ADVANCED OPTIONS HOST ROUTING TABLES click to enter Press menu key - select REGISTER NOW

You will get a verification email, and new service books. Reset the battery again, and see if you have the option.

Thanks

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

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New Contributor
didiercauberghe
Posts: 14
Registered: ‎10-16-2008
My Device: Not Specified

Re: Attachment wont open

Hello,

 

Thanks for replying.

 

I have tried it but still the same problem .

 

I can not open any attachment  no ppt, no jpg,.....

 

Dont know what is wrong.

 

Any other suggestions ??

 

Thanks

 

DCA

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Attachment wont open

OPTIONS -ADVANCED OPTIONS - APPLICATIONS look for Blackberry ATT... hit enter tell me what it says.

OK?

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

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Developer
viverant
Posts: 138
Registered: ‎07-23-2008
My Device: You wish.

Re: Attachment wont open

Without knowing if you are on BES or BIS there isn't much more we can do. If you are on BIS there is no reason why the feature shouldnt be working. BES means that likely other people in your company are having the same problem and this should be brought to the attention of the admin.
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New Contributor
didiercauberghe
Posts: 14
Registered: ‎10-16-2008
My Device: Not Specified

Re: Attachment wont open

Hello,

 

My blackberry is in the dutch language so i wil trnaslate it ....

Blackberry - Attachment service 4.6.0

 

Modules :

 

net_rim_bb_docview

net_rim_bb_browser_plugin_docview

net_rim_bb_docviewimage

 

 

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New Contributor
didiercauberghe
Posts: 14
Registered: ‎10-16-2008
My Device: Not Specified

Re: Attachment wont open

Hello,

 

 

I am new in blackberry so i have both options active at the provider. Bis & BES

 

For the moment i dont use Exchange.

 

I use the BB desktop redirector.

 

Thanks

 

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