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New Contributor
Posts: 2
Registered: ‎03-01-2010
My Device: Bold 9700
My Carrier: Rogers
Accepted Solution

BB 9700 can't see contact's name on sms/mms

Hi, just recently got the bold 9700 and i LUV IT!!  Only have one problem.  

 

i import all my contacts from outlook express and they all come out a certain way on my blackberry contacts list.   Problem is that if  i receive a text message from somebody, it shows the number and not contact name even though i have the contact already on my list.  it's just a hassle to look on who texted me all the time.  For example, friend's number is stored on my BB as +1 (123) 456-7891. he sends me an sms/text and it shows it's from +11234567891.  That's the same number but my BB can't identify it as a number from an already known contact.  Sometimes,  it would show (123) 456-7891. SOMEBODY please HELP ME!!! as i have 100+ contacts and i don't want to configure each every contact on my list according to how i receive their number on my sms.

Posts: 89,798
Likes: 23,830
Solutions: 6,138
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB 9700 can't see contact's name on sms/mms

Greetings, and welcome to the BlackBerry.com Support Forums.

 

That was  a known issue on certain device operating systems but has since been fixed.

 

Upgrade.

 

Download and instructions here:

http://www.blackberryforums.com/general-9700-series-discussion-bold-2/217494-latest-os-9700-5-0-0-72...




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New Contributor
Posts: 2
Registered: ‎03-01-2010
My Device: Bold 9700
My Carrier: Rogers

Re: BB 9700 can't see contact's name on sms/mms

THANK YOU!!! new to blackberry but i love da phone.  THANKS A LOT!

Posts: 89,798
Likes: 23,830
Solutions: 6,138
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB 9700 can't see contact's name on sms/mms

You are very welcome.

Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 2
Registered: ‎03-02-2010
My Device: Bold 9700
My Carrier: Bell Canada

Re: BB 9700 can't see contact's name on sms/mms

Is anybody else getting a page that says the file is no longer available?

New Member
Posts: 2
Registered: ‎03-02-2010
My Device: Bold 9700
My Carrier: Bell Canada

Re: BB 9700 can't see contact's name on sms/mms

The blackberry desktop software automatically updated the software whren connected the device to the computer.

 

Thanks for the heads up in any case!

New Contributor
Posts: 2
Registered: ‎03-10-2010
My Device: Bold 9700
My Carrier: Telus

Re: BB 9700 can't see contact's name on sms/mms

I seem to have the same issue.

I have downloaded all the updates needed, which my phone already came with it.

 

Im running v5.0.0.344 

I downloaded my contacts from Outlook

and they do have the numbers stored as (123) 456-7890

I have over 400 contacts and do not wish to change them one by one.

 

Please help, what do I  have to do?

I still have time to change my phone to get a new one, if thats the case

 

Any advice please?

 

New Member
Posts: 1
Registered: ‎03-24-2010
My Device: 8530 Curve
My Carrier: Verizon

Re: BB 9700 can't see contact's name on sms/mms

Hello,

 

I'm having the same issue with my BlackBerry Cruve 8530.  Also I'm unable to search through my contacts now, I can scroll down but if I type in a letter for the first name nothing comes up.  I just updated my software the other day - I wonder if this some how caused the issue.

 

Does anyone know how to fix this?  

 

Thanks!

 

B

New Contributor
Posts: 2
Registered: ‎03-27-2010
My Device: Bold 9700
My Carrier: T-Mobile

Re: BB 9700 can't see contact's name on SMS/mms

 

GREAT!!!!   I have over 1200 contacts and this was VERY annoying to have to correct each contact after each time I would sync my phone which was quite often so as not to loose all those numbers.

 

I was wondering WHY THE HECK HASN'T BLACKBERRY FIXED THIS!!!!   They did, I just didn't know about it  :smileyhappy:

New Contributor
Posts: 2
Registered: ‎03-27-2010
My Device: Bold 9700
My Carrier: T-Mobile

Re: BB 9700 can't see contact's name on sms/mms

Doesn't work on my phone  BOLD 9700.  My SMS are still not showing the names.  This is ridiculous that BlackBerry doesn't have this fixed yet.