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New Contributor
tsenj
Posts: 6
Registered: ‎04-26-2010
My Device: BB 9700

BB 9700 wifi connection - STC saudi

had this  BB9700 for 2 wks now, still strugling coz I can't connect to any wifi

At home,even i turned the wifi on it will only show white mark and the wifi logo is still gray

when i try to scan for network to other areas it will ask for hotspot login.

my friend can easily connect to her wifi at home using the BB 9000

I cant understand... do i need to setup anything ? pls help. tnx

New Contributor
razadil
Posts: 8
Registered: ‎04-20-2010
My Device: BOLD 9700

Re: BB 9700 wifi connection - STC saudi

hi well u have to goto menu click options and click on setup wifi

once ur in the setup keep following the instructions

 

depending on the modem u have enter the modem password key to connect to ur house wifi

it has nothing to do with stc or mobily provider

 

hope this helps

if not we can always try something else

cheers

New Contributor
tsenj
Posts: 6
Registered: ‎04-26-2010
My Device: BB 9700

Re: BB 9700 wifi connection - STC saudi

it always says. "Failed to associate with the network"

 

Also I downloaded Facebook application but i cant login , says "data service not available.

 

but thru the browser i could open facebook.

 

I really cant understand whats wrong,or applications are not supported by my network provider?

 

New Contributor
mirza_ksa
Posts: 4
Registered: ‎04-29-2010
My Device: blackberry 9700

Re: BB 9700 wifi connection - STC saudi

hi dear im in ksa also

1st all trun on ur wifi by going

manage connection \ wifi

then in the same menu go down press set up wi-fi network

and then press NEXT

and then press SCAN FOR NETWORK

AFTER THAT IT WILL SHOW WHICH WIFI CONNECTION IS  AVAILABLE

JUST PRESS WHICH 1 U WANT TO CONNECT

THIS FOR THE WIFI SETUP THAN NW U WANT TO BROWSER

FOR BROWSERING GO TO UR MAIN SCREEN IN UR BB9700

OPEN THE BROWSER

PRESS  THE MEUN KEY WHICH IS (BESIDE THE GREEN CALL BTTON )

THEN PRESS OPTION

THEN PRESS  BROWSER CONFIGURATION

THEN IN UR BROWSER OPTION SELECT HOTSPOT BROWSER

AND THEN PRESS THE MENU KEY AGAIN HIT SAVE OPTION

AND GO BACK AND ENJOY

IF  ALL WAYZ U USE  WIFI CONNECTION

U CAN GO TO GENRAL PROPERTIES

AND BUT UR DEFAULT BROWSER AS HOTSPOT BROWSER

I HOPE THIS INFO WILL BE  HELP FULL FOR U

 

 

 

New Contributor
tsenj
Posts: 6
Registered: ‎04-26-2010
My Device: BB 9700

Re: BB 9700 wifi connection - STC saudi

tnx, i tried to set it to hotspot browser, but stll the same

my wifi logo is always gray , and the box doesnt have a green check but a white dash only.

 

if i try to connect to my home wifi always failed to associate to network.

 

i was thinking if my unit has the problem.

New Contributor
mirza_ksa
Posts: 4
Registered: ‎04-29-2010
My Device: blackberry 9700

Re: BB 9700 wifi connection - STC saudi

hmmmm 1 thing u must nw that it will connect  to normal wifi points such as from modem and others

9700 can not connect on acesspoints like ad-hoc pc2pc network points other mobiles like noki.........

can connect any type of network points any wayzz u should go and let ur bb to checked by some technical person

 

 

and the green check, it will only appear when u setup ur wifi other wise it will not come and u can not use the wifi point

 

as u say

" if i try to connect to my home wifi always failed to associate to network."

 

so thats mean ur wifi is working u should check ur settings this wht i think

JSanders
Posts: 86,446
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB 9700 wifi connection - STC saudi

Do you have THE BlackBerry Data Plan on your carrier/mobile provider account?

You must, in order to get the WiFi log on the homescreen to become bright white. With it grey, and the white check mark in Manage Connections, it means you are connected to WiFi, but that you don't have a qualifying Data Plan on your account.

 

That's your problem with the Facebook app as well -- must have the Data Plan.

 

Call your carrier and inquire. Good Luck.




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New Contributor
tsenj
Posts: 6
Registered: ‎04-26-2010
My Device: BB 9700

Re: BB 9700 wifi connection - STC saudi

 

Yes i did activate and subscribed for the Blackberry service of  STC.

i was able to received some emails after i created a blackberry account ,

but if I checked the service status   "BIS is not connected",

is that the reason why i can't use FB app. tried do download v1.6 either but error.

thanks , ill try to call them regarding this issue also about wifi .

thanks for the help

 

 

JSanders
Posts: 86,446
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB 9700 wifi connection - STC saudi

Yep, then something is wrong with your BIS connection.

See if your carrier might delete and re-provision your account.

Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
tsenj
Posts: 6
Registered: ‎04-26-2010
My Device: BB 9700

Re: BB 9700 wifi connection - STC saudi

 

I talked to one cc agent and he checked my plan/account, he said its ok and everything is working well, there's no problem w/ the data plan/sim/bis connection , maybe the problem is from your UNIT.

i even told him that why is that , evrytime i use some applications it will say contact network provider and the bis connection was "NOT CONNECTED" .. still the same answer I get.  is it the unit??

 

i think others do have the same problem BIS NOT CONNECTED but could able to recieved emails and browse.

 

regarding my home wifi, i think i need to check my modem setup as what i read from the forum, will try if that will work.

 

thanks