BlackBerry® Bold™

[samueltummala]

Hello,

I bought my BB9790, 7 months ago.

In this time I have had 4 instances where I had to leave my phone at the service center.

1. Earpiece stopped working

2. Touchscreen stopped working

3. Phone became unresponsive

4. Screen stopped working (now)

Everytime I had a problem, I had to leave teh phone at the service center and be without a phone for 7-10 days

BlackBerry being a business phone is to keep me in business and not OUT OF IT.

I have lost trust in the model and am looking for a solution from RIM.

Regards,
Samuel 

[personal information removed]

[sdgardne]

Hi and Welcome to the Community!

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samueltummala wrote:

I have lost trust in the model and am looking for a solution from RIM.

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Just to set your expectations...

As a user-to-user community, no one here can answer your question with any level of authority whatsoever. RIM provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user.

So, your escalation path is not here, in these forums. Rather, it is through your service center...even if they so far have been unable to help you. As per the contract you signed, you have no free path by which to bypass them. This forum is not a channel for any communications with, escalations to, nor formal support from RIM...such was presented to you when you signed up here, btw...

There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:

• http://us.blackberry.com/support/programs/technical/incident.html

There also might be some good reading here:

• http://us.blackberry.com/legal/handheld-limited-warranty.html

Good luck!