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New Member
Zolar_pumpy75
Posts: 1
Registered: ‎11-27-2012
My Device: BB 9900

BB 9900 ALWAYS FREZEES WHEN BLUETOOTH TURNED ON

Hi All,

 

Please I am new here and will appreciate anyone who could assist with the way forward on the subject.

I am experiencing a major problem with my BB 9900. Whenever I tried to turn on the Bluetooth, it freezes the phone and shutting down and restarting the phone will not even resolve the problem.

I must removed the Sim from phone before the phone can be working and immediately I re-inserted the sim , the phone frezees again.

The phone will not work again with SIM inserted except I wipe off the phone memory when sim is not inserted and reinstall it to a later day.

More so, the Wi-Fi does not comes up whenever i tried to turn it on.

Please I need your support on what could be done to get this phone back to the good working state.

 

Thanks and kind regards.

 

Solar

Hall of Famer II
sdgardne
Posts: 48,764
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: BB 9900 ALWAYS FREZEES WHEN BLUETOOTH TURNED ON

Hi and Welcome to the Community!

 

Given the severity of what you describe, I recommend this process:

 

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
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