11-27-2012 12:37 PM
Please I am new here and will appreciate anyone who could assist with the way forward on the subject.
I am experiencing a major problem with my BB 9900. Whenever I tried to turn on the Bluetooth, it freezes the phone and shutting down and restarting the phone will not even resolve the problem.
I must removed the Sim from phone before the phone can be working and immediately I re-inserted the sim , the phone frezees again.
The phone will not work again with SIM inserted except I wipe off the phone memory when sim is not inserted and reinstall it to a later day.
More so, the Wi-Fi does not comes up whenever i tried to turn it on.
Please I need your support on what could be done to get this phone back to the good working state.
Thanks and kind regards.
11-27-2012 02:23 PM
Hi and Welcome to the Community!
Given the severity of what you describe, I recommend this process:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
Good luck and let us know!