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New Contributor
Posts: 2
Registered: ‎12-21-2011
My Device: 9900
My Carrier: 02

BB 9900 Symbol key

Hi,

 

I need help. The symbol key on my BB 9900 keeps popping up, when I'm typing and its driving me crazy.

 

Ive done a battery pull; wiped the handset to factory settings but with no joy.

 

Can anyone help, please.

 

Thank you.

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: BB 9900 Symbol key

[ Edited ]

Hi toli236,

 

To rule out any possible software issue that may be causing this to happen, please try to first back up all your data using the BlackBerry Desktop Software and then perform a clean reload of your BlackBerry Device Software. For further steps, please see the following KB articles.

For Windows: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U


Please test to make sure the issue with the symbol key has been resolved before restoring any data from your backup file.

 

Let me know if that helps.


-FS


 


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New Contributor
Posts: 2
Registered: ‎12-21-2011
My Device: 9900
My Carrier: 02

Re: BB 9900 Symbol key

Hi FS,

 

Thanks for responding. I have done a full reload and this did not resolve the issue.

 

Any other advice would be highly appreciated.

 

Thank you.

 

Toli236

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: BB 9900 Symbol key

Hey toli236,

 

Since the software reload and the reset to factory settings didn't resolve the issue, it may be hardware related. In that case, I recommend contacting your mobile network provider or point of sale for other options.

 

Thanks.


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Contributor
Posts: 2
Registered: ‎04-17-2013
My Device: Bold 9900
My Carrier: Wind Greece

Re: BB 9900 Symbol key

Hi Toli,

Exact same problem appeared to me.. if you ever find a way out of it please send me a message.

Dimitris