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New Contributor
Posts: 5
Registered: ‎09-20-2012
My Device: BB Bold 9900
My Carrier: T Mobile

BB 9900 - Unable to unlock screen .... Please help!

Hello,

 

My battery was going on my phone so I went and got the charger and on my return my phone had died. I plugged this in and gave it the 5 mins to charge up a bit. However when this had loaded and turned on - my screen was locked. I clicked the side button to unlock this which asked me to type my password in! It wont allow me to typeit in .... its like my phone doesnt pick up the buttons I am pressing. After turning this on and off several times whilst also taking the sim card out etc etc it still wont allow me to do get in my phone.

 

Would anybody know the answer?

 

Thanks

 

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: BB 9900 - Unable to unlock screen .... Please help!

Have you tried a battery pull?

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New Contributor
Posts: 5
Registered: ‎09-20-2012
My Device: BB Bold 9900
My Carrier: T Mobile

Re: BB 9900 - Unable to unlock screen .... Please help!

Hiya,

 

Yeah Ive done a battery pull - done it twice the first time for a few secs and the second like10 minutes - nothing changes Smiley Sad

 

Thanks tho ...

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: BB 9900 - Unable to unlock screen .... Please help!

Sounds like a hardware issue.  Can you take it to the store so a tach can look at it?

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________