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Contributor
malawal
Posts: 16
Registered: ‎06-05-2012
My Device: TOUCH. 9800

BB 9900 browser refusing to open

Need help with my BB 9900,it's browser works and stops after about 30 minutes of browsing.the set becomes hot and I have to pull the battery and re-insert b4 browsinng resume.
Retired
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: BB 9900 browser refusing to open

Hi malawal,

 

Sorry to hear you're having issues Browsing on your device.

 

Does your device display any error when you are no longer able to browse? If so, what is that error?

 

Are you connected to Wi-Fi or using the mobile network to browse? 

 

What software version does your device have installed? 

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Contributor
malawal
Posts: 16
Registered: ‎06-05-2012
My Device: TOUCH. 9800

Re: BB 9900 browser refusing to open

Thanks, 1) No error is displayed,it will just stop not blank. 2) Not connected to Wi-fi,using mobile network MTN Nigeria. 3) Version 7.1 bd 648.
Retired
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: BB 9900 browser refusing to open

Please send me a private message with your PIN and I can further investigate for you. 

 

As a side not, if you were to connect to Wi-Fi, are you able to browse? 

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!