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New Contributor
mungun29
Posts: 5
Registered: ‎04-17-2013
My Device: Bold 9900

BB 9900 can't register to Internet service issue. HELP!!!

[ Edited ]

Hello,

 

I bought from someone unlocked BB 9900 [personal information removed] handheld. Seller said it was TELUS one and cleared all information from TELUS. I used before with another carrier (except FIDO) and worked normal with full service.

Now my issue is I can't use full Blackberry service with FIDO for this handheld.

I contacted with FIDO support and they said can't create user account on fido.blackberry.com (given some error). And said contact with main Blackberry support.

Please help for that issue.

 

Thanks

Mungun

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JSanders
Posts: 85,660
Likes: 23,099
Solutions: 5,951
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB 9900 can't register to Internet service issue. HELP!!!

Knowing that specific error would be the place to start.




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New Contributor
mungun29
Posts: 5
Registered: ‎04-17-2013
My Device: Bold 9900

Re: BB 9900 can't register to Internet service issue. HELP!!!

What do you mean?

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JSanders
Posts: 85,660
Likes: 23,099
Solutions: 5,951
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB 9900 can't register to Internet service issue. HELP!!!


mungun29 wrote:

 

I contacted with FIDO support and they said can't create user account on fido.blackberry.com (given some error). And said contact with main Blackberry support.


Find out what that error is.

Ask them to connect you with BlackBerry or give you a phone number or escalate the issue to BlackBerry for you.

 

Fido is not stupid, they know you can't just call BlackBerry suuport without an escalation from Fido.

 

DO you have a Fido account?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
mungun29
Posts: 5
Registered: ‎04-17-2013
My Device: Bold 9900

Re: BB 9900 can't register to Internet service issue. HELP!!!

Thank you for your quick reply.

FIDO support engineer said when add account on FIDO blackberry with my handheld PIN then given error like that: It's TELUS handheld.

Yes I have FIDO account.

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JSanders
Posts: 85,660
Likes: 23,099
Solutions: 5,951
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB 9900 can't register to Internet service issue. HELP!!!

mungun, see my link below to confirm that your device is truly unlocked for use on all carriers.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
mungun29
Posts: 5
Registered: ‎04-17-2013
My Device: Bold 9900

Re: BB 9900 can't register to Internet service issue. HELP!!!

Thank you again. Once called to them (FIDO) again and they fixed now. Looks like some guys don't know his job - what exactly to do. 

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JSanders
Posts: 85,660
Likes: 23,099
Solutions: 5,951
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB 9900 can't register to Internet service issue. HELP!!!

You're welcome.

 

What exactly was the issue... could help the next user coming along?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
mungun29
Posts: 5
Registered: ‎04-17-2013
My Device: Bold 9900

Re: BB 9900 can't register to Internet service issue. HELP!!!

They said changed my monthly plan to another one. Like move to new plan (monthly smart plan) with blackberry service.

Strange thing is my old plan looks typically simular with new one. Most important thing is hope and BELIEVE to connect by phone with CORRECT person of company :-)

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JSanders
Posts: 85,660
Likes: 23,099
Solutions: 5,951
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB 9900 can't register to Internet service issue. HELP!!!

Yep, the BlackBerry data plan did it.

 

Glad you got it working, good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.