06-07-2013 11:34 AM
My phone when talking with somebody ( even when the screen is locked) , gets unlocked on its own and starts calling the last few called numbers (putting callers on hold).
It does this many times ,even when i try to cut the call.
Its not only for the calls ,sometimes when i check my emails or contacts it keeps on opening and closing the contacts my itself. The touch screen does not work at these times.
I take out the battery and wait for sometime and this issue is resolved ,but again happens after few minutes.
Its making the phone crazy and am not able to use the phone.
Any help is appreciated.
06-10-2013 08:43 PM
Hello jjohny0 and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're having an issue with your device.
If your device is sitting on a table, does it do random actions or does this seem to happen only when you're using the Phone or in Contacts or Messages?
Under Options>Device>About Device Versions what's the software version on the 3rd line?
06-11-2013 12:22 AM
Thanks for the reply.
It acts crazy when i use it , ie touch it to check emails or try calling one of the last called numbers.
If i open the email or the web it just flickers ,trying to open it many times.
The version of software is 7.1 Bundle 2283(v22.214.171.1245,Platform 126.96.36.1993).
I tried installing various versions previously.After install it works fine but later it starts this problem again.
I did a backup only for my contacts to make sure there is no virus or other software which would come in.
This time i restored only my contacts after installing this version but still problem occurs.
Thank you in advance for your help.
06-11-2013 12:27 PM
Backup your data and follow the steps in KB11320 How to perform a clean reload of the BlackBerry Device Software for Windows (or KB19915 Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer)
After the reload completes test the device performance before any data is restored.
If the device still randomly is trying to launch programs or make calls it's recommended you contact your point of sale to further investigate.
Hope this helps!