03-28-2013 11:47 PM
I just got the new z10. i am trying to back up my bold 9900 and it just freezes mid way through. i also tried backing up to my media card through device switch and it freezes at 7% everytime at the social feeds. I have tried clearing the cache, cookies, etc. but it still freezes. any suggestions on how to get my info off of my old phone to new one?
03-29-2013 02:36 PM
Not knowing what computer platform you are using, I refer you to these:
For full transition instructions, please see the relevant threads in the BB10 section of this site:
03-29-2013 04:59 PM
Thank you, I was able to back up onto my computer doing the custom back up. Now do you know how to get that back up information onto my new z10? It keeps wanting me to plug in my old phone and it just keeps freezing up again when i try to do a device switch. The only things I really need on my new phone is my contacts and calander events.
03-29-2013 05:01 PM
04-01-2013 09:31 AM
If all else has failed for you, try this application installed on both devices.
I have several friends who've used this with success.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code