Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
Contributor
Imaan-k
Posts: 12
Registered: ‎11-23-2011
My Device: Blackberry Bold 9700
Accepted Solution

BB App World - 9700 Bold

When I go to the app world, it says that a BB Identity update is needed, but when I install it constantly says BB identity installation failed. Please try again later. (80003). I've tried to turn off radio use & activating only WI-FI only but then it says too low for radio use. What do I do?? A lil' help please
Retired
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: BB App World - 9700 Bold

Hey Imaan-k,

 

Welcome to the BlackBerry Support Community Forums.

 

Follow these steps to download the BlackBerry Identity:

 

  1. On the BlackBerry smartphone, select Options > Advanced Options > TCP/IP
  2. Enable APN Settings
  3. Within the APN field, enter Internet
  4. Save the settings
  5. Remove the battery from the BlackBerry smartphone
  6. Insert the battery into the BlackBerry smartphone
  7. Open BlackBerry App World
  8. Attempt upgrade

Note: Once completed, revert APN settings back to normal.

 

Let me know if you have anymore questions.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



Contributor
Imaan-k
Posts: 12
Registered: ‎11-23-2011
My Device: Blackberry Bold 9700

Re: BB App World - 9700 Bold

Thank you, it worked, but now it constantly says "You Blackberry ID account has been locked for security reason, please try again later. (Error ID 40730)
Contributor
Imaan-k
Posts: 12
Registered: ‎11-23-2011
My Device: Blackberry Bold 9700

Re: BB App World - 9700 Bold

Thank you, it worked, but now it constantly says "Your Blackberry ID account has been locked for security reason, please try again later. (Error ID 40730)