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mrhydro
Posts: 1
Registered: ‎05-02-2013
My Device: bold9900
My Carrier: telus

BB Appworld - 'Enter the username associated with this smartphone'

Can't log in to BB appworld!  After entering my BB ID username and BB ID password, I get the error message 'Enter the username associated with this smartphone".   When I hit 'OK' it loops back to the same username/password screen, and I can't get in.

 

Has anybody been able to resolve this?  Can you help?

 

cheers

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Hall of Famer II
sdgardne
Posts: 47,599
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB Appworld - 'Enter the username associated with this smartphone'

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB28429 "Please enter the username associated with this smartphone" appears when logging into BlackBerry App World with a BlackBerry ID using a BlackBerry 7 smartphone

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!


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