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New Contributor
dgauvreau
Posts: 3
Registered: ‎12-29-2008
My Device: BOLD 9000

BB Bluetooth not compatible with Vista Bluetooth. Missing driver.

Question: Did you get your Bluetooth synchronisation to work with Vista? If so, did you need a new
driver? What advice do you have for me? - Thanks

History: My desktop managerand synchronisation work well when plugged in with the USB cable. However when
I tried setting up the Bluetooth connection. My BB could see my pc and my pc
could see my BB, I got an incompatibility error. I was instructed to put my CD
that was provided with the BB device into my pc's drive. I did this, no luck.
Vista then looked for a driver online, no luck. It instructed me to contact the
manufacturer, I called Rogers. They simply said there are a lot of problems
between Vista and RIM and that both companies are working to resolve them and
for me not to waste my time trying to get the Bluetooth connection to work. I
truly appreciate getting a straight answer rather than company rhetoric.
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Forums Veteran III
urumilton
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: BB Bluetooth not compatible with Vista Bluetooth. Missing driver.

Can you tell us the error number please?
--------------------------------------------------------------------------------
If I help you with any inquire, thank you for click kudos in my post.
If your issue has been solved, please mark the post was solved.
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New Member
tclemens
Posts: 1
Registered: ‎09-19-2009
My Device: Not Specified

Re: BB Bluetooth not compatible with Vista Bluetooth. Missing driver.

:womanvery-happy: Thank you so much for your post! I have been trying to figure this out for a few hours now and everything I had found until now has been related to Windows XP SP2. Please keep us posted if you hear of a fix for this.
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New Contributor
d2box
Posts: 2
Registered: ‎09-23-2009
My Device: Not Specified

Re: BB Bluetooth not compatible with Vista Bluetooth. Missing driver.

Same problem with MS Vista SP1

 

BlackBerry Bluetooth Device appears not working in MS Vista device manager

 

This is the message that MS Vista returns when trying to find a solution for this problem:

 

Address a problem with BlackBerry Bluetooth Device

BlackBerry Bluetooth Device is not compatible with this version of Windows.

Click to go online to the Research In Motion Limited website formore information and support options

Additional information

This product is usually distributed by the company that manufactured your device or computer.

Note
If you bought BlackBerry Bluetooth Device from a retailer and installed it yourself, you will need to contact its manufacturer.

 

any clue?

Thx

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Contributor
michelangelo10
Posts: 19
Registered: ‎09-23-2009
My Device: Blackberry Bold

Re: BB Bluetooth not compatible with Vista Bluetooth. Missing driver.

Problem is you are running Vista SP1. Install Service Pack 2. This should resolve bluetooth issues.

 

Let me know...

 

 Cheers!

 

 

If I helped you please give me Kudos!!
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New Member
warjim
Posts: 1
Registered: ‎10-02-2009
My Device: Not Specified

Re: BB Bluetooth not compatible with Vista Bluetooth. Missing driver.

I have Vista SP2 and am having the same error meesgae when trying to connect my Blackberry via BT.

 

Blackberry Bluetooth Devise is not compatible with this version of Windows.

 

Bluetooth peripheril device failed.

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Contributor
michelangelo10
Posts: 19
Registered: ‎09-23-2009
My Device: Blackberry Bold

Re: BB Bluetooth not compatible with Vista Bluetooth. Missing driver.

warijm,

 

The only thing I can suggest then is to try updating Bluetooth drivers from the manufacturers website. What is the driver date on your computer for Bluetooth, check this against your PC's manufacturers driver date. Give that a try...

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New Contributor
d2box
Posts: 2
Registered: ‎09-23-2009
My Device: Not Specified

Re: BB Bluetooth not compatible with Vista Bluetooth. Missing driver.

I confirm Vista SP2 resolved bluetooth issues.

Thanks!

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