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New Member
Spicemistress
Posts: 1
Registered: ‎06-09-2013
My Device: Bold 9650

BB Bold 9650 and it got wet

[ Edited ]

I had a BB Bold 9650 and it got wet yesterday. Now the screen and buttons don't work and I cannot access my Password Keeper app. Does anyone have any idea how I can get that data? I have the BB desktop software and downloaded my other data, but the Password keeper app was not listed. YIKES!!

Developer
Teaboy1748
Posts: 1,151
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900

Re: BB Bold 9650 and it got wet

[ Edited ]

How wet did it get?
Do not turn on if you drop it off in like a cup of water!!
Let it dry off or it will Fry everything.

Here is a link of steps you should take to dry off before turning it back on.
http://www.wikihow.com/Save-a-Wet-Cell-Phone

JSanders
Posts: 86,588
Likes: 23,198
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB Bold 9650 and it got wet

It sounds like what I have seen multiple times on a device with moisture damage.
Even sitting on a bathroom counter during a hot steamy shower or bath can cause keyboard and trackball problems UNTIL properly dried out. It really is more common than you think.
1. Remove the battery immediately!! Do not attempt to turn on your BlackBerry.
2. Let the device dry in a warm, dry place for 3 to 5 days* (see below)
3. DO NOT "check it each day" by placing the battery in. Leave it be to dry completely. This takes time. Replacing the battery to check it can only damage it more (moisture + electrical current = disaster).
4. If the device is warm after the drying period, allow it to cool to room temperature before placing the battery back in.

Suggestions on drying your BlackBerry in a warm place (open, with the battery out):
*Place the BB in a container of dry UNcooked rice, and then you might also place it in any of the locations mentioned below.
*On top of any dry heat emitting electronic component: TV cabinet or CRT, LCD, cable TV/Satellite converter box or plasma monitor
*On the dashboard of your car on a sunny day




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