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New Contributor
raudi
Posts: 5
Registered: ‎04-23-2011
My Device: Blackberry Bold 9700
Accepted Solution

BB Bold 9700 Trackpad stopped working

Hi all

 

Im new on here, my trackpad has stopped working today, i've done the reboot by removing the battery, restored it and got a new trackpad that work for about and hour and its still playing up!

 

Any ideas? Would a factory restore be worth a go?

 

Thanks

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New Contributor
raudi
Posts: 5
Registered: ‎04-23-2011
My Device: Blackberry Bold 9700

Re: BB Bold 9700 Trackpad stopped working

Tried the factory restore with no luck....any suggestions?

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New Contributor
mingy88
Posts: 3
Registered: ‎04-10-2011
My Device: Blackberry Bold 9780

Re: BB Bold 9700 Trackpad stopped working

Maybe time to send it back to factory for replacement

One of my friend had same issue, she went back to the store and got a replacement blackberry
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Contributor
BBaddict2290
Posts: 43
Registered: ‎04-22-2011
My Device: Curve 9300 6.0 v6.0.0.526, platform 6.6.0.526
My Carrier: Att--Battery Pulling is a Temporary Fix; CURRENT APPS: Blackberry Protect, Dropbox, Memory Up Pro, Poynt, Google Maps,BBmessenger, Memory Booster, Bebuzz, BB App World, Facebook, Screen Capture

Re: BB Bold 9700 Trackpad stopped working

Hello!

        A reinstall of the O.S. may solve it. Just make sure you back up your device.  If you need help with that, let me know.  Thanks!

 

                              -Brian

1. Please give Kudos by clicking the Kudos star Kudos Button below the post which helped you..

Click "Accept as a Solution" for posts that have solved your issue(s)!
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New Contributor
raudi
Posts: 5
Registered: ‎04-23-2011
My Device: Blackberry Bold 9700

Re: BB Bold 9700 Trackpad stopped working

Hi Thanks Brian

 

Can you let me know how to reinstall the OS?

 

Thanks

Rachel

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Contributor
BBaddict2290
Posts: 43
Registered: ‎04-22-2011
My Device: Curve 9300 6.0 v6.0.0.526, platform 6.6.0.526
My Carrier: Att--Battery Pulling is a Temporary Fix; CURRENT APPS: Blackberry Protect, Dropbox, Memory Up Pro, Poynt, Google Maps,BBmessenger, Memory Booster, Bebuzz, BB App World, Facebook, Screen Capture

Re: BB Bold 9700 Trackpad stopped working

Sure!  Followw this process:

 

Connect your data cable to your computer and device.

Then get the Blackberry Desktop Manager up and running

Once you have it running it should automaticly back up your device. If it doesn't, Then on the main screen shown below, click "Back up Now"

cap1.PNG

 

Now we are going to reinstall your Operating System.  But first, make sure you have a full charge, otherwise it could damage your device if it is interupted.

Next, at the top left click device as shown below.

cap2.PNG

 

Then, scroll down and click "Update

Next, it will tell you that there are no updates.  Click "View Other Versions" as show below

cap3.PNG

 

Next, it will list your current O.S. that has a check mark,  as well as previous versions. Keep the check mark where it is on your current O.S.

 

cap4.PNG

 

Then Click "Install"

Then make sure you have the check mark for"Back Up Device Data" Which will restore all of your data and settings after the install, as shown below.

 

cap5.PNG

 

And there you go. Any prooblems please don't hesitate to contact me.  Have a great day!

 

                                   -Brian

1. Please give Kudos by clicking the Kudos star Kudos Button below the post which helped you..

Click "Accept as a Solution" for posts that have solved your issue(s)!
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New Contributor
raudi
Posts: 5
Registered: ‎04-23-2011
My Device: Blackberry Bold 9700

Re: BB Bold 9700 Trackpad stopped working

thanks, although it is not letting meview  check for other versions, any suggestions?

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New Contributor
raudi
Posts: 5
Registered: ‎04-23-2011
My Device: Blackberry Bold 9700

Re: BB Bold 9700 Trackpad stopped working

Brian, This worked thanks!! Phew!
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Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: BB Bold 9700 Trackpad stopped working

Brian, I'm very impressed with your explanation and use of graphics!

 

I kudoed you because effort such as that deserves recognition.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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Contributor
BBaddict2290
Posts: 43
Registered: ‎04-22-2011
My Device: Curve 9300 6.0 v6.0.0.526, platform 6.6.0.526
My Carrier: Att--Battery Pulling is a Temporary Fix; CURRENT APPS: Blackberry Protect, Dropbox, Memory Up Pro, Poynt, Google Maps,BBmessenger, Memory Booster, Bebuzz, BB App World, Facebook, Screen Capture

Re: BB Bold 9700 Trackpad stopped working

Raudi,
Awesome!! I'm glad it worked! Let me know if there's anything I can do for you. Thanks!


Billj,
Thank you!! That is greatly appreciated!!

-Brian
1. Please give Kudos by clicking the Kudos star Kudos Button below the post which helped you..

Click "Accept as a Solution" for posts that have solved your issue(s)!
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