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BlackBerry® Bold™

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HJLincoln
Posts: 2
Registered: ‎04-30-2012
My Device: Blackberry bold 9780
My Carrier: T-mobile

BB Bold 9780 Screen

I bought my blackberry bold 9780 in february 2012 from play.com and the screen keeps breaking. I have replaced it twice now but it has broke a third time now. I wondered if there was anything that could be done to check if the phone is faulty as I am sick of replacing it, thanks

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sdgardne
Posts: 48,022
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB Bold 9780 Screen

Hello,

From what you describe, I deduce that what you desire can only be diagnosed by a qualified hardware technician, with the device in their hands. I recommend that you seek out a local (to you) shop with a qualified BB technician and seek their advice.

Then again, you are still within 1 year of your purchase...if "play.com" is an authorized reseller, then you should have warranty, and should (quickly, given that Feb 2013 is swiftly approaching!!) seek help under your warranty terms (which may be "play.com" themselves or an authorized service center, depending on many factors...but your original purchase documentation should detail your specific warranty terms that you must follow).

Good luck!

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