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BlackBerry® Bold™

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Contributor
Mazzie
Posts: 16
Registered: ‎08-16-2011
My Device: Blackberry 9780
My Carrier: Old carrier

BB Bold 9780 pictures won't load

Everytime I zoom in or click on a picture to see it in full screen, the screen stays black. Even if I leave it for a long time. It was working fine before. What shall I do?
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Hall of Famer II
sdgardne
Posts: 47,007
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB Bold 9780 pictures won't load

Hello!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Best!


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