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BlackBerry® Bold™

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New Contributor
Nikkers77
Posts: 9
Registered: ‎05-06-2012
My Device: Bold 9790

Re: BB Bold 9790 OS update STUCK

I followed your instructions.. got my phone into safe mode, connected it to Desktop Manager, removed the Social Feeds and Smart Card options then it automatically went into Backing up and it says it's backing up the SmartCard which is odd b/c I removed it from the Delete options as per the instructions..

Hall of Famer II
sdgardne
Posts: 48,763
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: BB Bold 9790 OS update STUCK

It's that "automatic" part that worries me, because as you've described those steps, that just does not happen. So either there is something missing from the steps you've described, or something very very strange is going on.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Nikkers77
Posts: 9
Registered: ‎05-06-2012
My Device: Bold 9790

Re: BB Bold 9790 OS update STUCK

I'm going with the "something strange going on" option b/c it's my luck with technology. If I take my phone out of Safe Mode now, will it still try to update over the air?

Hall of Famer II
sdgardne
Posts: 48,763
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: BB Bold 9790 OS update STUCK

Given how strange your whole situation is, I no longer am comfortable predicting anything about it.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Corzeem
Posts: 1
Registered: ‎02-18-2013
My Device: 9790

Re: BB Bold 9790 OS update STUCK

Mehod 1 worked for me, I really appreciate. but still unable to update to 7.1 on DM, stucked at back up stage.

 

 

Thanks

Hall of Famer II
sdgardne
Posts: 48,763
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: BB Bold 9790 OS update STUCK


Corzeem wrote:

Mehod 1 worked for me, I really appreciate. but still unable to update to 7.1 on DM, stucked at back up stage.

 

 

Thanks


Hi and Welcome to the Community!

 

Doing this might help your situation:

  • Go to Device > delete > SELECT DATA > select to delete both the Social Feeds and Smart Card databases, and follow the remaining prompts to complete it. 

Or:

  • KB29522 "Error backing up databases" message is generated at Smart Card Options database when backing up the BlackBerry smartphone using the BlackBerry Desktop Software

Good luck!

 


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code