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BlackBerry® Bold™

New Member
Posts: 2
Registered: ‎09-19-2013
My Device: Bold 9900
My Carrier: Rogers

BB Bold 9900 Locked Up Completely, Firmware/Security Upgrade?

I got up this morning and discovered my BB Bold 9900 was locked up compeltely. Not only did it not respond to the unlock button, I could not power it off either. I finally did a power reset (popped the battery) On power restart, the BlackBerry logo on a black background came up and there was a slow progress bar. It looked like a firmware upgrade. I did not get prompted for one although there was a notification from BB the yesterday. I get the impression it was a high priority security upgrade that required a restart. That's why it was downloaded without promptimg me and locked up the unit to force a power reset.


Anyone else encounter this last night or this morning? (Sept 18 - 19?)


Is there anyway to check is there was a firmware release last night?


Can I check my BB Bold to see what was installed recenetly?



-- Andy


Hall of Famer II
Posts: 50,726
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (, Playbook (
My Carrier: TMobile USA

Re: BB Bold 9900 Locked Up Completely, Firmware/Security Upgrade?



You can see what is there now:

  • KB23393 How to check the model number and version of the operating system on a BlackBerry smartphone

Of course, you have to already know exactly what was there before in order to compare. There's no on-device log of such things.


Note also please that OS updates are NEVER pushed by BB. Rather, they are pushed by your carrier -- each carrier is responsible for their end users, and chooses what to do with them. Hence, BB didn't push this update to you (if that's indeed what happened)...your carrier did. If you want to dig deeper into the question, you should contact them.


An app update (e.g., something in AppWorld) may get pushed by BB...but I've never heard of one being pushed without specific user consent. Very odd...


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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