01-14-2013 06:20 PM
I was charging my BB Bold 9900 the other night, when I went to go to bed I noticed that the screen had gone black. I managed to turn it on and what came up was an empty battery with a red cross through it. I've been searching online and from what I can tell, many people have had many different solutions to this problem. I thought I had fixed it when I downloaded BB Desktop Manager onto my Mac and updated the software, which seemed to work. Then I made the mistake of taking my battery out to re-insert my media card and it reverted back to the battery sign. Since then, all I've been getting is a mix between the empty battery and Error 507. But when I go to reload the software, all my Mac says is that it couldn't be done and that my BB had been disconnected and I can't get any further than that.
At the advice from someone at Telstra, I'm going in to see if a battery replacement will fix the problem but because there has been apparent water damage (red stripe on battery - I can assure you my BB has never met water), I can't get a replacement or even have it repaired.
If I have to get a new phone, that's ok I guess but I'm worried that any contacts or passwords that I had saved onto my BB have been wiped. I'm an **bleep** for not backing these up, I know, but is there anyone I can go to to see if they can restore my data? Or because I had updated the software, does that mean that everything has been wiped??
01-14-2013 06:42 PM
First, some good news: BlackBerry Desktop Software automatically backs up your data when you update your OS so if you look around, you should find a backup file with your data.
As for the red battery with the line through it, that means that your battery is depleted. If you plug your phone in and still see that line, your battery is not receiving a charge from your cord. It might be the cord that's defective and not the battery.
I know nothing about using a Mac, but this following article applies to BlackBerry Desktop Software on a PC. I assume it would be exactly the same for your Mac so it's probably worth looking at. It's what to do when your phone cannot connect to BDS:
Have a look and let us know if that helps you.
01-14-2013 06:53 PM
Thanks for replying(: I forgot to mention that the first thing I did was change cords and power outlets and nothing worked. The bad news is, I'm looking at my desktop manager and it's telling me that my BB has never been synced and never backed up): But my software is the latest, I think - 7.1 Bundle 1424. I have to run to work but I'll check out your link a little later.
01-14-2013 07:01 PM
That's odd. Make sure you click Device at the top of the software then Restore. Your backup file should be there.
Get back to us when you can.
01-14-2013 07:10 PM
I don't know if this will help any but whenever I plug it in it comes up with a box that says,
"The Blackberry Desktop Software cannot connect with this device
If this device is rebooting or has a dead battery, click Retry to attempt to reconnect once the device reboots.
If clicking Retry doesn't connect the device, or the device isn't rebooting with a charged battery, you might need to repair your software to correct the problem.
You can also click Cancel to stop trying to connect your device with the BlackBerry Desktop Software. To try again, you'll need to disconnect and reconnect your device with your USB cable."
I click repair everytime and then it comes up with "There is no Blackberry Desktop Software installed on the Blackberry device." So I opt to install BlackBerry 7.1 (Downgrade - Recommended). Then following that, after a moment, everytime now I get "Blackberry Desktop Software failed to install your device software. The device was disconnected. Reconnect your device and try again."
So, in a nutshell, it keeps telling me that I need to reload the software but will not let me do it):
I'm trying to embed a screenshot of my desktop manager but I'm not sure how.