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BlackBerry® Bold™

New Contributor
Posts: 4
Registered: ‎01-30-2012
My Device: bold 9900
My Carrier: telus

BB Bold 9900 freezing on start up after battery pull


I recently got my phone serviced and I just got it back today and they were able to fix the problem.

I plugged my BB Bold 9900 in the computer to restore all my settings.

Once everything was restored I sent through my phone and it all seemed to be there.  I decided to do a battery pull just to refresh the phone and ever since that my phone is freezing on the start up screen.


12 mins have passed so far and nothing is happening????


Any suggestions would be greatly appreciated!



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Forums Advisor III
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9780
My Carrier: Bharti-Airtel

Re: BB Bold 9900 freezing on start up after battery pull

Hi & thanks for your POST..!!


I would suggest you to again pull battery and re-insert it after a min, if it still doesn't boot then please try to boot it in safe mode.


Safe mode procedure can be found in below URL.



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New Member
Posts: 1
Registered: ‎10-09-2013
My Device: Blackberry bold 9900
My Carrier: unlock

Re: BB Bold 9900 freezing on start up after battery pull

hi i got blackberry bold 9900 and when it start up half way it freeze so what can i do please help me

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