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New Contributor
Posts: 2
Registered: ‎05-05-2013
My Device: Blackberry Bold 9900

BB Bold 9900 keeps restarting by itself!

My BB Bold 9900 keeps restarting by itself and it's draining the battery! It was fully charged 10mins ago and now it's 10% battery. Why does the phone keep restarting and how do I solve it?

florapgq
Hall of Famer II
Posts: 49,688
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.3.1.2267), Playbook (2.1.0.1526)

Re: BB Bold 9900 keeps restarting by itself!

Hi and Welcome to the Community!

 

Before you begin any diagnostics, make sure you have your BB on the charger...if the battery depletes too far, then you won't be able to do any recovery attempts.

 

 



I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Goodluckandletusknow!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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