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BlackBerry® Bold™

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New Member
mepk56
Posts: 2
Registered: ‎01-20-2013
My Device: blackberry bold 9650

BB Bold questions

Hello all,

 

I have a bb Bold 9650 that has been inactive for about 6 months.  I am reactivating it and I am having some problems.  When I last used this cell phone my laptop was Windows 2000.  It has since been upgraded to Windows 7.  I have downloaded the bb software and it does not recognise the phone when plugged into the USB port.  The laptop identifies the phone and the phone identifies the laptop but the bb software does not.  I have fully charged the bb with my car adapter so that is not the problem.  

 

I also do not remember my pin.  Is there anyway to reset it?

 

Thank you in advance,

Molly 

Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: BB Bold questions

This article should help you connect your phone to BlackBerry Desktop Software:

 

www.blackberry.com/btsc/KB10144 .

 

Once you've connected, you'll be able to reload your OS, do backups, etc.

 

 

Let us know if that helps you.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



New Member
mepk56
Posts: 2
Registered: ‎01-20-2013
My Device: blackberry bold 9650

Re: BB Bold questions

I removed the battery

with the battery removed I connected the bb to the laptop via the USB port

it is still not recognised

I would past a screen print here but its not working