07-24-2013 02:19 PM
I tried updating Blackberyy Messenger by downloading and installing a later version on being prompted via Blackberry World. Afterwards I realized that BB Messenger disappeared off my phone, but in App World it is saying it is installed. I tried deleting and reinstalling and it wont allow me to. Please help.
Solved! Go to Solution.
07-24-2013 03:30 PM
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First try a Battery pull restart , If still unable to locate then be sure it is not hidden , for that verify the screen is in the ALL panel home screen > press the Menu button and select " Show All Icons" or Unhide Icon " . It will display all icons that were previously hidden. If you see BlackBerry Messenger icon as greyed then highlight it and press the Menu key and select Unhide Icon , also search your folders like Instant Messenger, Application folder etc.
If still unable then try reinstalling BBM , but first On your Homescreen go to Options> Device > Aplication Management > locate and delete BlackBerry Messenger from that list .
KB10040 : How to view or remove installed application on a blackberry smartphone
Once it is done perform a battery pull restart by removing the battery while your device is Powered On , wait for a min then reinsert it back.
Finally after reboot use your BlackBerry browser and browse to www.blackberry.com/bbmdownload to download the most recent available for your device.