Hi and Welcome to the Community!
I suggest this thread:
In your situation, however, you do not need to do steps 8 and 9....you just need to then perform the restore you are attempting. The thread starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Be sure to preserve your previously taken backup files (IPD or BBB, depending on the version of the Desktop Software with which the backup was taken)...you will need those as the source of restore once you have the Desktop Software running stable again.
Good luck!
 button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. | |||
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