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New Member
rami77777
Posts: 1
Registered: ‎02-15-2013
My Device: 9900

BB is stopping at 12% while backing up

My blackberry bold 9900 is stopping at 12% on overall back up progress and social feeds at 0%. i tried to update my phone yesterday without using it through the computer as it didn`t say I needed to. When I take the battery out and put it back in, it`s still the same. What do I need to do, to make it useable? 

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: BB is stopping at 12% while backing up

Hi rami77777

 

Welcome to BlackBerry Support Forums

 

The most safe and easiest way to update our BlackBerry OS is to either download that OS pack on your PC then do the update or use BlackBerry Desktop Software for this purpose . 

 

Meanwhile you can do two things , Leave it while connected to a charger , it may succeed but will a long time , or if you have a backup of your device then follow those instructions :

 

 

(Credit JSanders)


One:

  • Open Blackberry Desktop Software & Connect your device with PC using USB cable, without inserting battery.
  • You will get three option Retry, Update Or Cancel, then click on update.
  • Once it is to the stage of the update "initializing handheld", then insert battery.
  • If this does not work, and you remain stuck on the backing up the Social Feeds database, go to the second method below.

Secondly:

  • Start your BlackBerry in Safe mode.  Article ID: KB17877 How to start a BlackBerry smartphone in Safe Modehttp://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, cancel the upgrade for later.
  • IF you cannot connect or your Desktop Software does not recognize your device while in Safe Mode, please follow the directions here to force the detect:  Article ID: KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
  • Go to Device > delete > SELECT DATA > select to delete both the Social Feeds and Smart Card databases, and follow the remaining prompts to complete it. 
  • Now, you can return and click to upgrade the device through the Desktop Manager, or reboot the BlackBerry in normal mode and continue the over the air upgrade.
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Visitor
christopherplayer
Posts: 1
Registered: ‎02-18-2013
My Device: Blackberry 9900

Re: BB is stopping at 12% while backing up

Hi i have the same problem, did it 'sort itself out' ? mines been stuck for 11hours now on 12% social feeds its really grating on me i need my phone. any advice either way?

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: BB is stopping at 12% while backing up


christopherplayer wrote:

Hi i have the same problem, did it 'sort itself out' ? mines been stuck for 11hours now on 12% social feeds its really grating on me i need my phone. any advice either way?


Hello christopherplayer

 

Welcome to BlackBerry Support Forums

 

If you are also having the same issue then either you can wait till the update completes or follow those suggestion .

 

Good luck.

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