Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
New Contributor
Posts: 2
Registered: ‎09-14-2012
My Device: Bold - 9650
My Carrier: Verizon

BB locked - keypad not working

Good afternoon folks - my BB's (bold 9650) keyboard is locked; have performed multiple resets (removed battery, waited a period of time, replaced battery and restarted) but keypad appears to not work.

 

Have tried to install updated OS on phone via BB desktop but unable to do to phone being locked - can't unlock because not able to key in password.

 

Thanks for any suggestions/help you can provide.

Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: BB locked - keypad not working

Hello dgwahl

 

Welcome to the forums. 

 

If the keyboard is not working then the only suggestion would be to try and do a reset to factory. Doing a reset to factory will wipe your device including all data and 3rd party applications. 

 

How to reset the BlackBerry smartphone to factory defaults

-SR

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Contributor
Posts: 2
Registered: ‎09-14-2012
My Device: Bold - 9650
My Carrier: Verizon

Re: BB locked - keypad not working

thanks Smooth Rider for the suggestion.

 

I tried doing the 'hard reset' and the keyboard is still locked.

 

My phone is 'owned'/managed by the organization, so only other thought is that maybe there is some sort of 'enterprise' lock on it.

 

Thanks again