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New Contributor
smartmark
Posts: 3
Registered: ‎07-27-2011
My Device: Blackberry 9700 RCM71UW

BB messenger

My BB messages are not being sent or received & also the facebook app is also not working, but all the other apps are working. Can anyone assist me?

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JSanders
Posts: 85,660
Likes: 23,099
Solutions: 5,951
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB messenger

Hey Smartmark, have both of these apps worked for you in the past?

 

First I'd say Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

 

After that if still not working, there's a new version 6.0.0.125 of BBMessenger available today, download it from AppWorld or from www.blackberry.com/messenger




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New Contributor
smartmark
Posts: 3
Registered: ‎07-27-2011
My Device: Blackberry 9700 RCM71UW

Re: BB messenger

Yes, both services were working properly & as it relates to the reboot I did that on countless occasions nothing change. Currently I can only send/receive emails & i use the internet icon to access my FB account. I'm going to try download the new BB app & see how it goes. Thanks in advance.

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New Contributor
smartmark
Posts: 3
Registered: ‎07-27-2011
My Device: Blackberry 9700 RCM71UW

Re: BB messenger

The problem is still there even after the new has been installed.

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