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BlackBerry® Bold™

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New Contributor
jyobbm
Posts: 3
Registered: ‎12-13-2012
My Device: blackberry Z10

BB not storing contacts

My BBbold 9700 is not saving any new contacts and is showing me only my SIM contacts. Also it hangs every now and then.

Any advice plz..............

 

one more thing my phone is purchase from Kuwait not from India.........

 

PPl here in BB centre saying they wont do it as it isnt from here..............

 

GUYZ NEED HELP FOR MY BB BOLD 9700

Developer
Wiki_Berry
Posts: 539
Registered: ‎11-09-2012
My Device: BlackBerry Z10

Re: BB not storing contacts

Hello,
Firstly try to do a battery pull as it is the first thing you should always do.
If you have an answer to your question then please click “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit.
BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi
New Contributor
jyobbm
Posts: 3
Registered: ‎12-13-2012
My Device: blackberry Z10

Re: BB not storing contacts

what does battery pull mean?

 

does it mean to just remove the battery and put it back?i'm new to blackerry and one more thing my phone hangs a lot to.......

 

i was thinking of formatting it...........

please advice

Developer
Wiki_Berry
Posts: 539
Registered: ‎11-09-2012
My Device: BlackBerry Z10

Re: BB not storing contacts

Yes battery pull is to just take out your battery and put it back on after about 20 seconds.
You could reset/format the device with BB Desktop Software and everything will also be backed up!
Hope this helps
If you have an answer to your question then please click “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit.
BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi