BlackBerry® Bold™

[ganesh_i83]

Hi, my BB9780 turns off automatically randomly whenever I pick a call, click on some icon...I then have to remove the battery and start again, which takes a very good amount of time. Please send me a solution.

Phone details below.

Carrier - Bharti Airtel

BlackBerry® 9780
smartphone (3G, Wi-Fi)
6.0 Bundle 863 (v6.0.0.285, Platform 6.5.0.54)
3G Bands 1,2,5,6
Cryptographic Kernel v3.8.6.5
Branding Version: 1.0.99.496Q
Micro Edition Configuration: CLDC-1.1
Micro Edition Profile: MIDP-2.1
Micro Edition JTWI Version: 1.0
Micro Edition Media Version: 1.1
Micro Edition PIM Version: 1.0
Micro Edition File Version: 1.0
Micro Edition Bluetooth Version: 1.1
Micro Edition Location Version: 1.0.1
Micro Edition Security and Trust Services (APDU) Version: 1.0
WLAN Version: 4.2.1.40
www.blackberry.com
Copyright © 1997-2010
Research In Motion Limited.
All rights reserved.

[JSanders Resident Expert]

I'd recommend starting with deleting all third party applications and themes and rebooting and see then if the rebooting continues.

If it does, please post back. You likely will need to wipe and reload the operating system.

[ganesh_i83]

Tried, didnt work. It still switches itself off. Sometimes in the holster itself.

[ganesh_i83]

Have tried everything, even re installed the OS. Still the same issue persists. Taking it to the service center.

[JSanders Resident Expert]

There is one other option on this if you wish to proceed before the service center.

You will need to use BBSAK or JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
For BBSAK, here is the link: http://bbsak.org/

[ganesh_i83]

I tried the below steps. A very peculiar observation. I wiped my phone clean using bbsak and reloaded the OS. I forgot to set up the email account or rather move the email account. A day passed without the email account being setup and the phone worked perfectly fine. However after I setup the email account and after receiving the emails, the phone switched off as usual. And the issue has now come back.

Any thoughts?

[ganesh_i83 · Accepted solution]

Finally solved the problem. Changed my mobile network setting from 2g&3g to only 2g as iam not using 3g. Now everything seems to work fine. Phone only shuts down when the battery is to low.

Thanks.
Ganesh

[ganesh_i83]

And yes, also upgraded the device OS. Below is the new version.


BlackBerry® 9780
smartphone (3G, Wi-Fi)
6.0 Bundle 3049 (v6.0.0.706, Platform 6.6.0.246)
3G Bands 1,2,5,6
Cryptographic Kernel v3.8.6.5
Branding Version: 1.0.99.496Q
Micro Edition Configuration: CLDC-1.1
Micro Edition Profile: MIDP-2.1
Micro Edition JTWI Version: 1.0
Micro Edition Media Version: 1.1
Micro Edition PIM Version: 1.0
Micro Edition File Version: 1.0
Micro Edition Bluetooth Version: 1.1
Micro Edition Location Version: 1.0.1
Micro Edition Security and Trust Services (APDU) Version: 1.0
WLAN Version: 4.3.0.98
www.blackberry.com
Copyright © 1997-2010
Research In Motion Limited.
All rights reserved.

Portions of the browser are copyright 4thpass.

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