09-18-2012 04:23 AM
Hi, my BB9780 turns off automatically randomly whenever I pick a call, click on some icon...I then have to remove the battery and start again, which takes a very good amount of time. Please send me a solution.
Phone details below.
Carrier - Bharti Airtel
smartphone (3G, Wi-Fi)
6.0 Bundle 863 (v184.108.40.2065, Platform 220.127.116.11)
3G Bands 1,2,5,6
Cryptographic Kernel v18.104.22.168
Branding Version: 22.214.171.1246Q
Micro Edition Configuration: CLDC-1.1
Micro Edition Profile: MIDP-2.1
Micro Edition JTWI Version: 1.0
Micro Edition Media Version: 1.1
Micro Edition PIM Version: 1.0
Micro Edition File Version: 1.0
Micro Edition Bluetooth Version: 1.1
Micro Edition Location Version: 1.0.1
Micro Edition Security and Trust Services (APDU) Version: 1.0
WLAN Version: 126.96.36.199
Copyright © 1997-2010
Research In Motion Limited.
All rights reserved.
Solved! Go to Solution.
09-18-2012 07:20 AM
I'd recommend starting with deleting all third party applications and themes and rebooting and see then if the rebooting continues.
If it does, please post back. You likely will need to wipe and reload the operating system.
10-31-2012 09:00 AM
There is one other option on this if you wish to proceed before the service center.
You will need to use BBSAK or JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
For BBSAK, here is the link: http://bbsak.org/
11-01-2012 11:29 AM
I tried the below steps. A very peculiar observation. I wiped my phone clean using bbsak and reloaded the OS. I forgot to set up the email account or rather move the email account. A day passed without the email account being setup and the phone worked perfectly fine. However after I setup the email account and after receiving the emails, the phone switched off as usual. And the issue has now come back.
12-01-2012 09:57 AM
12-01-2012 10:00 AM