Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
New Contributor
DadanMT
Posts: 7
Registered: ‎06-02-2012
My Carrier: SMART Communications

BB9900 froze and now DEAD?

[ Edited ]


Had my BB9900 last April 2012. Earlier during the day, I've updated BBM with its latest version. This afternoon, the Facebook app was also upgraded. This evening, the phone froze so I did a battery pull. After doing so, the phone won't reboot. No power. I've plugged it to a wall charger but to no avail. Before the phone died, it had a full charge. 

I tried connecting it to a laptop with the BB Desktop Software running hoping that it'll bring back the phone to life. That hope is gone as nothing happened when I connected the unit to the BB Desktop Software. 

What shall I do? 


Device Details:

Carrier : SMART
Memory free before quick pull 74 MB




Note: These are all the details I can remember. I can't seem to bring back the unit to life to provide you with the information needed. 


Please use plain text.
JSanders
Posts: 80,526
Likes: 22,315
Solutions: 5,748
Registered: ‎04-01-2008
My Carrier: Verizon

Re: BB9900 froze and now DEAD?

Try starting your device up in Safe Mode, and go to Options > Device > Applications Management.

Delete Facebook

Restart in Normal Mode.

 


***********
Article ID: KB17877 How to start a BlackBerry smartphone in Safe Mode http://www.blackberry.com/btsc/KB17877




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Super Contributor
darocker077
Posts: 484
Registered: ‎01-10-2011
My Carrier: Dhiraagu Maldives

Re: BB9900 froze and now DEAD?

It's really good that you've tried all the possible ways on checking the phone. When you do a battery pull, did it showed you the red LED when putting the battery back on the phone?

 

If not, All I can advise you is to get your bb device to the place where you've bought it from.. I mean to the authorized repair center for further assistance.

.RoCkInG dUdE.
Trust Your Technolust | Do not PM for any support
If a solution received, please hit on to show your support.
Please use plain text.
JSanders
Posts: 80,526
Likes: 22,315
Solutions: 5,748
Registered: ‎04-01-2008
My Carrier: Verizon

Re: BB9900 froze and now DEAD?


darocker077 wrote:

It's really good that you've tried all the possible ways on checking the phone. When you do a battery pull, did it showed you the red LED when putting the battery back on the phone?

 

If not, All I can advise you is to get your bb device to the place where you've bought it from.. I mean to the authorized repair center for further assistance.


He hasn't tried all possible methods yet.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
DadanMT
Posts: 7
Registered: ‎06-02-2012
My Carrier: SMART Communications

Re: BB9900 froze and now DEAD?

Thanks for the quick response.

I've removed and reinserted the battery. The loading bar DOES NOT APPEAR. Hence, I cannot proceed to the next step which is to hold the escape key leading me to do a restart on the Safe Mode. 

:-( 

Please use plain text.
New Contributor
DadanMT
Posts: 7
Registered: ‎06-02-2012
My Carrier: SMART Communications

Re: BB9900 froze and now DEAD?

Any suggestions what I should do next? help!!!

Please use plain text.
New Contributor
sitbaddog
Posts: 7
Registered: ‎12-20-2012
My Carrier: SMART Communications

Re: BB9900 froze and now DEAD?

I am encountering the same problem. BB 9900, SMART, phone died and it won't boot up. Battery pull also not working. Please let me know if you figure something out. I'll do the same should I find something. Thanks.

Please use plain text.
JSanders
Posts: 80,526
Likes: 22,315
Solutions: 5,748
Registered: ‎04-01-2008
My Carrier: Verizon

Re: BB9900 froze and now DEAD?


sitbaddog wrote:

I am encountering the same problem. BB 9900, SMART, phone died and it won't boot up. Battery pull also not working. Please let me know if you figure something out. I'll do the same should I find something. Thanks.


Have you tried connecting to your PC an running the BlackBerry Desktop Software?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
sitbaddog
Posts: 7
Registered: ‎12-20-2012
My Carrier: SMART Communications

Re: BB9900 froze and now DEAD?

My Bb is fine now. Yes, i tried connecting it to the pc. Tried BBSAK and AppLoader too. In the end, what fixed it was using the PlayBook charger which seemed to have a higher power output and managed to wake my device up. It powered up after about an hour connected to it. 

Please use plain text.
JSanders
Posts: 80,526
Likes: 22,315
Solutions: 5,748
Registered: ‎04-01-2008
My Carrier: Verizon

Re: BB9900 froze and now DEAD?

good fix, thanks for the follow up




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.