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Contributor
BBuser9900
Posts: 10
Registered: ‎01-03-2013
My Device: BlackBerry 9900

Re: BB9900 keep crashing randomly

Thanx restored the device with new firmware, after 2hours the process was done, now enjoying a workin BBB9900

Contributor
BBuser9900
Posts: 10
Registered: ‎01-03-2013
My Device: BlackBerry 9900

Re: BB9900 keep crashing randomly

wiped, restored with new firmware, works like a charm!
JSanders
Posts: 86,606
Likes: 23,204
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB9900 keep crashing randomly

Great!, drop back by if you need more help.




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Contributor
BBuser9900
Posts: 10
Registered: ‎01-03-2013
My Device: BlackBerry 9900

Re: BB9900 keep crashing randomly

After performing the firmware restore, all was OK, after the latest over the air available update we are back to square one...... What the heck is wrong with the updates????

 

Contributor
BBuser9900
Posts: 10
Registered: ‎01-03-2013
My Device: BlackBerry 9900

Re: BB9900 keep crashing randomly

Rolling back the last update, see how things turn out, keep you posted. 

to be continued 

Guru I
Xandrex
Posts: 18,406
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: BB9900 keep crashing randomly

don't do OS OTA updates. They rely too much on your network.

Only do OS updates from the Desktop Software.



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Contributor
BBuser9900
Posts: 10
Registered: ‎01-03-2013
My Device: BlackBerry 9900

Re: BB9900 keep crashing randomly

Thanx for the info Xandrex

I do my updates at home though wifi on my BB.

why does BB offer ota updates if they can´t guaranty that they work properly 

best regards

Guru I
Xandrex
Posts: 18,406
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: BB9900 keep crashing randomly

they have to offer ota updates for people who cannot use a computer.



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
JSanders
Posts: 86,606
Likes: 23,204
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB9900 keep crashing randomly

Right, the OTA updates might be available... but many of us users do not recommend using them.

 

instead, backup your device firs using the BlackBerry Desktop Software and perform the upgrade through the desktop.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code