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Contributor
Posts: 10
Registered: ‎01-03-2013
My Device: BlackBerry 9900

BB9900 keep crashing randomly

Please need Help decided to get a BB9900 after my BB9700 was stolen.....

somehow I feel like it was a big mistake, out of the box the device chrashes randomly.

what to to before this BB is flying out of the window, and I use my iPhone again?

Posts: 88,107
Likes: 23,509
Solutions: 6,065
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB9900 keep crashing randomly

Where did you buy this 9900?

Can you exchange it for another working device?




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Contributor
Posts: 10
Registered: ‎01-03-2013
My Device: BlackBerry 9900

Re: BB9900 keep crashing randomly

Tobad no, bought it from a friend who got himself an iphone now I know why....

just need to solve this, asap.

Posts: 88,107
Likes: 23,509
Solutions: 6,065
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB9900 keep crashing randomly

Now you know why what?

Your friend sold you a faulty device and you call him a friend?

 

There have been millions of 9900 model sold, it's a great device. I know too many people with them who don't have this problem. Your friend sold you a bad device: it could have moisture damage, hardware problems from being dropped, etc. You may only need to wipe and reload the OS, perhaps you should put more effort into that or getting your money back from the friend.

 

If you want help here, we'd be glad to help.

If you want to keep saying how you with you bought an iPhone, it does nothing to help you here.




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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Contributor
Posts: 10
Registered: ‎01-03-2013
My Device: BlackBerry 9900

Re: BB9900 keep crashing randomly

I would like to keep the device, nevertheless the Device has a problem and as I can read in this forum I´m not the only one. The next question would be how to replace the software on the device. 

I only have a Mac..... isn´t there a way over the air or with Mac os X and BlackBerry Desktop Software.

The device has no moisture damage.

Trusted Contributor
Posts: 112
Registered: ‎12-28-2012
My Device: Bold 9900

Re: BB9900 keep crashing randomly

try this site to download the software

 

http://us.blackberry.com/support/apps-and-software/downloads.html



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Posts: 88,107
Likes: 23,509
Solutions: 6,065
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB9900 keep crashing randomly


BBuser9900 wrote:

I would like to keep the device, nevertheless the Device has a problem and as I can read in this forum I´m not the only one. The next question would be how to replace the software on the device. 

I only have a Mac..... isn´t there a way over the air or with Mac os X and BlackBerry Desktop Software.

The device has no moisture damage.


If you look around the local Ford auto mechanic shop, you'll find lots of Ford cars and trucks with issues as well.

You'll find many users here with problems... because this is where they gather.

 

If you want to d a complete device wipe and reload, you'll need access to a PC.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 10
Registered: ‎01-03-2013
My Device: BlackBerry 9900

Re: BB9900 keep crashing randomly

tomorrow I should have a pc available, keep u posted.

New Member
Posts: 2
Registered: ‎01-03-2013
My Device: bold 9900

Re: BB9900 keep crashing randomly

mine was doing this too- loads. SO many ppl seem to have 9900 problems its terrible. mine has now switched off and won't turn on! try back up and then do a software update that might do something.

Contributor
Posts: 10
Registered: ‎01-03-2013
My Device: BlackBerry 9900

Re: BB9900 keep crashing randomly

Lucky I have no data stored on the BB yet, since it restart before I can do anything. keep you posted what happens if I manage to reload